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FREQUENTLY ASKED KILT QUESTIONS

We now offer AFTERPAY to our Australian Customers

Hi KILTED Clan!

Great news for our Australian Customers, we now offer Afterpay!

What is Afterpay?

Afterpay offers simple and affordable instalment plans for online and in-store shoppers. The payment platform allows you to purchase in four equal instalments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 instalments of $50. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest-free and you will receive your order straight away.

We are customer centric

Afterpay is a unique service which was founded to champion the customer’s best interests when it comes to making retail purchases.

We are a budgeting tool

Splitting payments into 4 instalments. You pay nothing extra when you pay on time, according to your payment schedule. It is easy to view orders and payment schedules in the App to manage all budgets.

We are a shopping platform

Afterpay is a lifestyle product which makes shopping more convenient. Enabling you to get the things you want when you want them, while managing payments over time.

We are a new way to shop

Afterpay gives shoppers the flexiblity they want to manage their budgets.

We encourage responsible spending

We send payment reminders — communicating via SMS and email prior to payments becoming due. Afterpay helps customers pay on time.

Afterpay benefits from customers paying off their orders in full and on time. Afterpay applies personal order and account limits – they start low and increase as payment history with Afterpay is positive.

AFTERPAY have informed us that they are hoping to release multi currency support sometime in the near future, so stay tuned for that!

What fastening systems are available on your kilts?
Picture of Flex Pleats and Detachable Pockets

Velcro Fastening System with ‘flex pleats

A Velcro along the front apron belt line which can be adjusted for a perfect quick fit. Kilts with our Velcro fastening also come with criss-cross flexible elastic pleats either side of the kilt to add extra comfort and longevity to the garment, each kilt with flex-pleats also contains detachable pockets. This highly versatile fastening system allows for a great range of movement, especially for those sitting, running, or working in their kilts.

leather system

Leather Fastening System

Offers a wide range of adjustment. Not as quick or easy to fit and remove as Velcro , a slightly more rigid fit when compared to the kilt with the Velcro Fastening System with Flex Pleats.

buckle fastening

Buckle Hip Fastening System

We no longer produce these as standard across our range in favour for the above two more versatile and modern fastening systems, however we can take bulk special orders, so just send us an email and we will see what we can do.

How adjustable are your Kilts?

Our Leather Strap + Velcro kilts now offer a huge 5 inches of adjustment in approximately 1 inch increments.

OZKILTS Sizing chart:

Small – 28″-33″ / 71cm-84cm
Medium – 34″-39″ / 86cm-99cm
Large – 40″-45″ / 101cm-115cm
X-Large- 46″-51″ / 116cm-130cm

Please note: Sizing is subject to a manufacturing variance of approximately 1.5inches (this is fashion industry standards), and while the adjustments up or down are not ‘exactly’ 1 inch, more often than not they offer a perfect level of adjustment for comfortable wear, no matter how big of a Sunday Roast you have just gotten through.

It is important to note however, our Velcro Fastening Kilts offer a bit more granular adjustment. Our flex pleats that come with our velcro give about .5-1 inches of flexbility around the hips (great for sitting, standing, walking etc). The Elastic lace is also easily replaceable (and inexpensive) should it wear over extended use.

Whats this I hear about FREE SHIPPING??? Am I eligible?

All our orders throughout the world are eligible for free shipping! So YES, just place your order and we will create your beautiful new kilt, and ship it to you using our Hand Picked Delivery Partners.

For items in stock (if you are placing a back order you will be informed during purchase), our usual dispatch time is just 1 business day from date of order, once shipped, we will email you letting you know, you can then log into your account on our website and use our parcel tracking system to track your delivery! If you ever have an issue with your parcel just get in touch with us at eden@ozkilts.com and we will get you sorted! You can also view your tracking + delivery partner contact details on the ship tracking page so you can contact them directly too. Our average delivery time is now only 3-5 business days from the date of dispatch for local Australian customers and around 1-2 weeks for most international. As with most delivery, we cannot guarantee delivery times, but we have put everything in place to make this as smooth as possible.

Notes on REMOTE LOCATION deliveries: Any residences defined as being located in remote areas according to our delivery providers, may incur a surcharge for delivery. If you live in a remote area, we attempt delivery and it is rejected by our carrier as being a ‘remote area’, you may be required to pay a remote surcharge in order to receive delivery of your kilt (We simply pass the these fees on from the delivery providers, we have seen these fees be up to 30-40 USD in some really remote area situations, however this is rare). We will not offer refunds on orders already purchased because of delivery issues in circumstances where any/all of the following apply: You live in a remote area, did not collect the package, didn’t enter correct delivery details. If you are concerned about this please contact us prior to placing an order.

NOW OFFERING EXPRESS DELIVERY: For a small additional fee we can expedite your shipment using express shipping. Our average delivery time on express is 1-2 business days from order locally, or 3-5 business days internationally. (as with normal shipping, we cannot guarantee shipping dates/times, but we will supply you tracking!)

Is your Phoenix Kilt really fireproof?

We do our best to ensure our Phoenix Kilts is as Fire Resistant as possible, with extra features for fire safety. To do this, we use a heavy duty 100% Cotton as Recommended by Fire Performers, this should give you a nice +5 boost to fire resistance.

Now, of course we need to disclaim that this does NOT make you 100% fireproof, if you run into a burning building wearing just your kilt, you will get burned!!! We hold no responsibility for accidents or injury caused by exposing our Kilts to flame or extreme temperatures. As always, safety first, when in doubt, leave it to the professionals!!

These kilts also come with our Velcro Fastening System, and our Flex Pleat Design, for easy removal or change during performances or daily wear, added comfort, and detachable pockets so you can keep them out of the way when they are not needed.

How long will my kilt take to arrive from the time I order?

We pride ourselves on a quality product and service, and have spent considerable time optimising the ordering and fulfilment process of OzKilts for you. Our ongoing popularity from Kilt enthusiasts worldwide has seen us rapidly grow, and our current average time from Order to Arrival at your door is now just 3-7 business days. Our orders leave our warehouse usually within 1 business day of order. If your particular ordered size, style or colour is not in stock, then you will notified but still be able to place a pre-order, ETA’s on pre-orders can be 3-6 months in some rare cases so be forewarned.

Once your order has been received, packed and shipped, as soon as we have a tracking number you will be notified, at which point you can track your delivery by logging into ‘My Account‘ on the OzKilts website.

NOW OFFERING EXPRESS DELIVERY: For a small additional fee we can expedite your shipment using express shipping. Our average delivery time on express is 1-2 business days from order locally, or 3-5 business days internationally. (as with normal shipping, we cannot guarantee shipping dates/times, but we will supply you tracking!)

IMPORTANT NOTE: Some of our international delivery providers cannot send your package to a parcel locker or PO-BOX you will need to send it to an address where someone can sign. Should delivery not be able to be made (eg nobody is home or at the office etc), then they will leave a card where you can arrange redelivery, or arrange to pick-up the item from the nearest delivery depot. As with any delivery service, you are liable for any fees if you request a redelivery after not being home to collect the package multiple times.

How much do kilt customisations cost?

Unfortunately, this is a bit of a ‘how long is a piece of string’ question. With the almost infinite possible combinations, types, and modifications that can be done to a kilt, we do all our custom pricing on a case by case basis after talking with our fabric stockists and our stitch masters to ensure we fairly compensate all for work involved with any modifications.

Currently, we are only taking bulk orders of 5+ kilts for custom orders. Get in touch with me directly at eden@ozkilts.com should you want to place or enquire about a custom order.

Just wondering if there was any stockists around to pop into and try before I buy?

Due to the fact we have so many different sizes and colours, and are always aiming to expand and improve our range, we don’t have any local stockists currently (although we are in discussions with a few possible ones).

If you have any suggestions for a stockist that you would like, or if you are a stockist who wants to stock our Kilts, feel free to get in touch with me to discuss at eden@ozkilts.com.

We will of course let everyone know through our usual social media and website channels if and when new stockists come onboard.

What is the length of your kilts… will they be long/short enough for me?

All our Kilts are a Standard/Average 24inch Drop, (about 61cm).

For the vast majority of sizes/heights, this is an appropriate average length. For example, I am 6ft3, and I find this length is fine, during our recent photo-shoot we had models around 5.5ft and this length was still without issue (obviously this may vary as everybody is different and has different length bodies, even those who are the same height), you may also have your own preferences.

If it is of concern, measuring up for drop length is super easy! Simply just measure from your Waist (or if you wear your kilt on your belly measure from here), then measure to the middle of your knee. Alternatively,  you might find it easier to kneel on the floor, and measure from your Waist/Belly to the floor, this is your drop length. Please note, all our standard stock is 24inch drop, as such if you want a custom kilt made we can do this but the cost will increase for a single unit order, and expect to wait several weeks for us to make the kilt to your specifications. Contact eden@ozkilts.com for more information on custom orders.

Generally speaking, in several years of selling kilts, we have not had a single customer with an issue with our standard drop length, so lets hope that trend continues!

Hi bud, do you mind me asking where your kilts are made?

OZKILTS are designed and tested in Australia. We have 2 “Stitch Masters” in Australia that we use for local customisation, sample creation and basic repairs (in house stuff like samples and testing of modifications).

In order to manufacturer our garments, we partner with a Professional Kilt Manufacturing Company whom are based in Pakistan, our accessories are made for us to our specifications from relevant manufacturing partners in both China & Pakistan. Our manufacturers make kilts and accessories for us based on our very specific design specification documents that have been prepared by a qualified and highly trained fashion designer. OZKILTS is a trademarked brand and while our designs may seem similar to others, there has been years of work optimising our designs, fabrics and notions, that the competition and ‘copycats’ simply dont have. We go through rigorous sampling, fabric testing, quality assurance testing, notions testing and are constantly tweaking our design specs in order to ensure the highest quality product. These are no toys, and the customisation is overseen by a formally trained, and highly skilled fashion designer who specialises in hard wearing gear.

We find this combination allows us to scale production, and test designs locally, while working with our Stitch Masters overseas to provide quality and affordability for Australia, America, United Kingdom, New Zealand and for our other International Customers. The last time I personally made a non-OZKILT purchase, it took over 7 weeks to get to me, we aim to do much better than that at OzKilts no matter where you are in the world!!

We aim to be totally transparent about our manufacturing process and aim for ethical and quality manufacture. Don’t let the locale fool you, we have searched high and low for clothing manufacturers, sourced quality materials, and spent a huge amount of time and resources modifying designs, sampling and re-sampling as required for durability and comfort. We have chosen a special high quality cotton stretch fabric that no other Kilt Makers are using, combined with Vegan Friendly Faux-Leather.

This process is ongoing, it’s what’s on the ‘inside’ that counts, we are always looking for ways we can improve the quality, comfort and durability of our product and take feedback from our customers VERY seriously.

This business is something I’m quite passionate about, as I wear Kilts myself daily! I am quite particular about the quality of our brand, website, and our product.

Traditionally Kilts would cost somewhere in the range of 500-1500$, and we aim to continue ensuring that our Kilts offer extraordinary value!